Service Engineer CNC Chicago

Title: Service Engineer
Location: Illinois, USA
Salary: £105k

Job Overview
The Service Engineer provides customers with maintenance, repair, and installation assistance for CNC machine tools, both on-site and via telephone.

Essential Job Functions
To perform this job successfully, individuals must be able to perform each essential function satisfactorily. The following responsibilities represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

• Provide customers with maintenance, repair, and installation assistance for CNC machine tools, either on location or over the phone.
• Create and update technical documentation as necessary.
• Develop, prepare, generate, and analyze ongoing and ad-hoc special reports related to service.
• Demonstrate a willingness to assist others and work as a team, often collaborating with the customer’s service engineers.
• Provide training and assistance to customer service engineers on the installation and maintenance of newer product lines.
• Build and maintain strong communication and customer service relationships with customers.
• Manage difficult customer situations positively, respond promptly to customer needs, and solicit customer feedback to improve service.
• Perform other duties as assigned.

Minimum Requirements

• Bachelor’s or Associate’s Degree in a technical field preferred.
• 5+ years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience with CNC machine tools and controls, including Fanuc, Mitsubishi, and Siemens, is a plus.
• Excellent verbal and written communication skills with a strong customer service focus.
• Ability to communicate effectively in person and over the phone with individuals at all levels of an organization.
• Proficient in reading mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Ability to adapt to changes in the work environment, manage competing demands, and handle frequent changes, delays, or unexpected events.

Work Environment
The work environment includes exposure to manufacturing and machining settings, which may present potential hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. The general office environment will be experienced at the company’s office.

Physical Demands

• Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, reaching, pushing, pulling, and lifting objects. Repetitive movements involving the feet, legs, hands, arms, shoulders, and torso.
• Periodic: Operating power equipment, sitting at a desk, and utilizing computers and phones.
• Occasional: Lifting or moving up to 50 lbs.