Service Administrator

Title: Service Admin

Reports To: Service Manager

Location: Delafield, Wisconsin

Position Summary

A leading provider of calibration services is hiring a Service Administrator who will perform a variety of routine field service dispatch and customer service functions for the field service department.

You will be responsible for providing service request dispatching for the installation and repair of CNC machining equipment in the field, and support with inside sales parts orders & machine installation project coordination as workload requires.

Core Responsibilities

• Receipt and dispatch of service requests to field service technicians. Including preparation of pre & post-service documentation, parts availability/usage, as well as communications with customers before, during, and after service is completed.
• Ensuring all service & installation requests are completed promptly and are escalated properly when not completed per contractual timelines.
• Provided support for inside parts sales as time and workload required.
• Providing support for the Installation Project Manager as time and workload are required.

Core Competencies

• Demonstrates the highest level of detail orientation, organizational skills, and the ability to multi-task efficiently
• Demonstrates a sense of urgency to attain and exceed desired results
• Demonstrates a sense of confidentiality
• Ability to leverage a variety of resources and work through others
• Ability to balance simultaneous projects while meeting assigned project timelines
• Able to maintain a high level of confidentiality
• Forward-looking thinker, who actively seeks opportunities and proposes solutions
• Demonstrates commitment to safety first; communicates safety concerns.