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Job Title: Regional Service Manager
Location: Charlotte, North Carolina
Salary: $60 – $70k
Regional Service Manager
The Regional Service Manager oversees the daily management of Technical Support and Field Service Engineers, supporting product lines and associated software within a designated geographic area. This role assists senior leadership in identifying and executing long-term initiatives that enhance customer service offerings and boost service revenue.
Key Responsibilities:
- Monitor scheduling and on-site service response times.
- Supervise and evaluate the performance of Field Service Engineers and Service Coordinators.
- Ensure ongoing training for field service engineers is current and effective.
- Conduct on-site customer visits as needed.
- Prepare detailed quotations for machine repairs and rebuilds.
- Provide engineering and marketing departments with recommendations based on field feedback.
- Address and resolve customer complaints professionally.
- Issue credits and compile necessary documentation.
- Review service reports and oversee the timely and accurate entry of regional spare parts orders.
- Participate in recruitment processes and provide recommendations for new hires.
- Review and approve timecards and expense reports.
- Ensure adherence to proper procedures for expense and service report submissions.
- Collaborate with regional sales managers on customer-related issues.
- Enforce company policies, procedures, and regulations.
- Support international operations when required.
- Attend trade shows as needed.
- Maintain the regional demo center for open houses and customer demonstrations.
- Perform other related duties as needed.
Skills Required:
- Proficiency in computer skills (Microsoft Office, internal networks).
- Strong written and verbal communication skills.
- Ability to understand and explain technical concepts effectively.
- Demonstrated ability to learn and adapt to new technologies.
- Strong time management and project management abilities.
- High attention to detail.
- Strong organizational skills.
- Ability to collaborate and work well with others.
Qualifications:
- A two-year technical associate degree in Mechanical, Electrical, or Laser technology, or an equivalent mix of technical training and military/industrial experience is required. A bachelor’s degree in a technical or administrative field is preferred.
- Experience with field service for CNC machine tools or related equipment is essential, with prior management experience preferred.
- Must have a valid driver’s license and an active credit card.
- Demonstrated ability to resolve customer issues professionally.
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Job Overview
Job Title | Regional Service Manager |
Emp type | Full Time |
Industry | Advanced Manufacturing |
Functional Expertise | |
Salary type | Annual |
Salary | £60000.00 - £70000.00 |
Location |
|
Job ID | 37045 |
Job published | |
Contact name | Amelia Dallas |
Phone number | +441257244748 |
Contact email |
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Kensington Consulting Ltd
Rutherford Point
Eaton Avenue
Matrix Park
Chorley, Lancashire
UK PR7 7NA
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