Laser Service Engineer - DMG Laser

Title: Service Engineer
Location: Illinois, USA
Salary: $105k

Essential Job Functions:

To perform this job successfully, the individual must be able to perform each essential function satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include but are not limited to:

• Provide customers with maintenance, repair, and installation assistance for CNC machine tools on location or by phone.
• Create and update technical documentation.
• Develop, prepare, generate, and analyze ongoing and ad-hoc special reports related to service operations.
• Work collaboratively with customer service engineers, demonstrating a team-oriented approach.
• Assist and train customer service engineers on the installation and maintenance of newer product lines.
• Build and maintain exemplary customer service relationships, ensuring clear communication with clients.
• Manage difficult customer situations positively, respond promptly to customer needs, and solicit feedback to improve service.
• Perform additional duties as required.

Minimum Requirements:

• Bachelor’s or Associate’s Degree in a technical-related field preferred.
• 5+ years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience with CNC machine tools, and familiarity with controls such as Fanuc, Mitsubishi, and/or Siemens is a plus.
• Strong verbal and written communication skills with a customer service-focused mindset.
• Ability to interact and communicate effectively with individuals at all levels of an organization, both in person and by phone.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy, including working knowledge of MS Word, Excel, and Outlook.
• Ability to adapt to changes in the work environment, manage competing demands, and deal with frequent changes, delays, or unexpected events.

Work Environment:

Exposure to manufacturing and machining environments, which may include hazards such as noise, electricity, chemicals, heavy equipment, and automated/manual machinery. The office environment is typical of a general office setting.

Physical Demands:

• Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, reaching, pushing, pulling, and lifting objects. Repetitive movements involving the legs, hands, arms, shoulders, and torso.
• Periodic: Operating power equipment, sitting at a desk, using computers and phones.
• Occasional: Lifting or moving up to 50 lbs.